FAQs

WE SHIP WORLDWIDE. PLEASE HAVE A LOOK AT SHIPPING RATES AND TAXES DERIVED FROM YOUR ORDER FOR GEOGRAPHICAL SPECIFICS. BY PLACING AN ORDER WITH US, YOU AUTHORIZE US OR OUR DESIGNEE TO FACILITATE SHIPMENT TO YOUR ADDRESS OUTSIDE CANADA &. THE UNITED STATES. YOU ALSO ACKNOWLEDGE THAT, PURSUANT TO THE CUSTOMS LAWS OF YOUR PLACE OF DELIVERY, THE SHIPMENT MAY INCUR DUTIES AND IMPORT TAXES UPON DELIVERY. THIS CHARGE IS DETERMINED BY YOUR LOCAL CUSTOMS AUTHORITY. PAYMENT OF THESE MAY BE NECESSARY TO RELEASE YOUR ORDER FROM CUSTOMS. FOR MORE INFORMATION, PLEASE CONSULT YOUR LOCAL CUSTOMS OFFICE.

ALTHOUGH WE DO NOT ANTICIPATE ANY ISSUES, ALL ORDERS ARE STILL SUBJECT TO DELAYS DUE TO INCLEMENT WEATHER, COVID-19 RESTRICTIONS AND OTHER GENERAL DELAYS. FOR ORDERS PLACED ON THE NIGHT OF A DROP PLEASE ALLOW ADDITIONAL TIME FOR THE ORDER TO PROCESS AND SHIP.

PLEASE BE SURE TO DOUBLE CHECK ALL INFORMATION BEFORE CHECKING OUT TO ENSURE A QUICK SHIPPING PROCESS. IF YOU NOTICE AN ERROR, CONTACT CUSTOMER SUPPORT IMMEDIATELY. (PROVIDE THE CORRECT ADDRESS INFO)

ONCE YOUR PACKAGE HAS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH CORRESPONDING TRACKING INFORMATION.

WE WILL ENSURE YOUR PACKAGE IS SENT OUT IN TIME BUT ONCE THE PACKAGE LEAVES OUR FACILITY, IT FALLS UNDER THE LIABILITY OF THE COURIER AND CAN BE SUBJECT TO ISSUES THAT ARE OUT OF OUR CONTROL. YOU WILL NEED TO CONTACT OUR CUSTOMER SUPPORT TEAM INFO@PRESCRIBEDSHELTER.COM FOR ANY FURTHER QUESTIONS.

ONCE AN ORDER IS SUBMITTED, WE CANNOT CANCEL OR MODIFY IT.

ALL SALES ARE FINAL. IN THE CASE OF DAMAGED OR INCORRECT GOODS RECEIVED, PLEASE CONTACT CUSTOMER SUPPORT IMMEDIATELY TO REVIEW AND RESOLVE. PLEASE MAKE INQUIRIES ON DAMAGED OR INCORRECT GOODS WITHIN 7 DAYS OF THE DELIVERY DATE. NO INQUIRIES WILL BE ACCEPTED BEYOND THE 7 DAY PERIOD.

ALL SALES ARE FINAL. PLEASE MAKE INQUIRIES ON DAMAGED OR INCORRECT GOODS WITHIN 7 DAYS OF THE DELIVERY DATE.

STAY TUNED ON OUR SOCIAL MEDIA CHANNELS AND SUBSCRIBE TO THE PRESCRIBED SHELTER NEWSLETTER FOR ANY FUTURE RESTOCK ANNOUNCEMENTS AND FURTHER DROPS.